Frequently asked questions

Jollee is the UK's trusted marketplace for kids' parties. We connect parents with verified party suppliers — from entertainers and cake makers to venues, inflatables and photographers — all in one place.

Use our search page to browse suppliers by location, service type, and rating. Each profile includes photos of past parties, pricing, and genuine parent reviews to help you make an informed decision.

Yes, creating a customer account is completely free. You can browse suppliers, read reviews, and message providers at no cost. You only pay when you book a service.

Find a supplier you like, choose a service from their profile, and select an available time slot. Confirm your booking with a secure payment and you'll receive an instant confirmation.

Cancellation and rescheduling policies vary by supplier and are displayed clearly at the time of booking. Many offer free cancellation up to 24-48 hours before the event.

You can message your supplier directly through our secure in-platform messaging system. This allows you to discuss your needs, ask questions, and share any relevant information before the party.

Message the seller first and give them up to 48 hours to respond. If they do not resolve the issue, contact Jollee with your order number and a summary of what happened. Our role and escalation options are set out in the Terms of Sale.

We accept all major credit and debit cards through Stripe. All payments are processed securely and you'll receive a receipt via email.

Absolutely. All payments are processed through Stripe, which uses bank-level encryption. We never store your full card details on our servers.

Visit our "Jollee for Suppliers" page and complete the application form. Our team will review your qualifications, insurance, and credentials. The approval process typically takes 2-3 business days.

Payments are processed through Stripe Connect. Funds from bookings are transferred directly to your linked bank account on a rolling basis, typically within 2-3 business days.

Click "Forgot password" on the login page, enter your email address, and we'll send you a secure reset link. The link expires after 1 hour for security.

Yes, you can request account deletion from your profile settings. Please note that this action is permanent and any active bookings will need to be cancelled first.